In 2 weeks they cant even change my registration number or provide me with a correct letter to cross the border

Hi Awie, We sincerely apologize for the frustration you have encountered with updating your registration number and obtaining your cross-border letter, and we are eager to help you. 🙏 Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. The Pineapple Team 🍍