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Ntsako N
1 reviews | Active since Dec 2024
03 Dec 2024, 15:25
Impossible to get a hold
I cancelled the insurance, two months ago and confirmation that my cover has been cancelled, yet I’m still debited. I wrote to get a refund and no response from them. It’s really annoying, since I can’t reverse or stop the debit order at the bank or on the banking app, I have to wait for them, and they don’t even bother reading my messages. They just don’t care.
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Replies (1)
Pineapple Insurance's replyOfficial
03 Dec 2024, 15:28Hi Ntsako Ngoveni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Dec 2024, 15:28
Official
Hi Ntsako Ngoveni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.