KB
Karia B
1 reviews | Active since Jun 2023
29 Jun 2023, 09:25
Impossible to claim
Been trying since December 2022 to claim, they make it impossible. You can only send messages and have to wait for the “claims department” to call you back, which never happens. Would not recommend Pineapple.
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Pineapple Insurance's replyOfficial
29 Jun 2023, 11:19Hello Karia, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I am so sorry you've been struggling with your claim, this isn't the service we strive for and not the way we want to treat our customers. I have your details and am investigating what happened on my side. I appreciate you bringing this to my attention, and I will be in touch. Thank you for your patience, and once again, I apologise for your experience to date.
Pineapple Insurance's reply29 Jun 2023, 11:19
Official
Hello Karia, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I am so sorry you've been struggling with your claim, this isn't the service we strive for and not the way we want to treat our customers. I have your details and am investigating what happened on my side. I appreciate you bringing this to my attention, and I will be in touch. Thank you for your patience, and once again, I apologise for your experience to date.