Immediate Cancellation and Removal of ******* Debit Order Mandate

I am extremely disappointed with Pineapple Insurance.

Yesterday, I agreed to take out a policy with them. However, after reconsidering and finding a better offer elsewhere, I decided to cancel within the 14-day cooling-off period they clearly advertise.

I attempted to call five times to cancel, but the retentions department does not answer the phone. Despite this, I woke up this morning to see that a debit order mandate had been approved — even though I had clearly rejected it.

I did NOT authorise this debit order.