MM
Martin M
1 reviews | Active since Oct 2019
03 Oct 2024, 06:25
Illiterate and dishonest people
You are a **** , I requested my Cover to be canceled on the 25th of September And Now you deduct premiums for October and you claim I canceled on the 1st of November. I am reporting this to Ombudsman for Short-Term Insurance I have all the documents and proof thag you are a ****, this time im not backing down I need my refund!!!!
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Pineapple Insurance's replyOfficial
03 Oct 2024, 07:09Hi Martin Munzhedziđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply03 Oct 2024, 07:09
Official
Hi Martin Munzhedziđź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.