IF YOU REALLY CARE ABOUT GOOD SERVICE - STAY AWAY FROM PINEAPPLE INSURANCE

THE WORST ONLINE INSURANCE COMPANY I have ever had to deal with. Firstly, it doesn't make sense that you can't contact them directly. The only contact number you can reach them on is for roadside assistance. When you have a general query you have to send them a chat (either on the web or their app) and wait for their consultant to call you back and they can take a day to call you back. You request for a policy to be cancelled, and they will move you from one consultant to the other. I requested my policy to be cancelled September already... on the 1st of November they still ran a debit order collection again, their explanation is that the person dealing with my request is no longer working there. If you really care about good service and value for money I urge you to stay from Pineapple... they will give you cheaper premiums but you will understand later why. I can write a longer post about why I ended up deciding to cancel my policy with them but even cancelling seems like a mission now