I'd like to focuse to the person who help me more miss koketso she's calm she explained everything I didn't understand she randomly up dated me how things are far about my claim

I'd like to focuse to the person who help me more miss koketso she's calm she explained everything I didn't understand she randomly up dated me how things are far about my claim. what I like most she kept toe to toe email chatting she respond fast you don't wait for so long to get respond email from her and for that I am thankful. As for my insurance they haven't complete everything they promised with me payment settlement so that my car can be fixed I can't say much for now.