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Mzwandile M

1 reviews | Active since Dec 2012

24 Oct 2024, 12:16

I want to express my sincere gratitude to Boitshoko from Pineapple

I want to express my sincere gratitude to Boitshoko from Pineapple. I was facing some difficulties uploading content on the app, and she truly came to my rescue. Not only did she resolve the issue swiftly from her end, but she also managed to process the refunds I had been owed for several months. What made the experience even more pleasant was that everything was handled seamlessly over WhatsApp, without the hassle of intrusive phone calls. I genuinely hope other companies take note of Pineapple's approach to delivering exceptional customer service.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply24 Oct 2024, 14:51
Official
Hi there Mzwandile👋🍍

Thank you for your review, we are glad you are pleased with the service you received from Boitshoko. Could we have done anything better to give you a 5-star experience? Please let us know, we would love to improve 🤝