FT
Fortunate T
1 reviews | Active since Jul 2025
12 Mar 2026, 07:16
I want to cancel the policy
I'm very disappointed in them my husband and I we got a quote online that we going to pay R1485 and we like that premium and bought it but they send the policy documents the premium has changed to R2090 and it doesn't end there they sent us sms that they will be collecting R2300 this month. I tried contacting them to cancel my policy because I haven't left my older insurance but they don't want to cancel, I regret my decision mind you my policy start today but already I have regrets
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Pineapple Insurance's replyOfficial
12 Mar 2026, 08:46HI Fortunate Tsotetsi🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply12 Mar 2026, 08:46
Official
HI Fortunate Tsotetsi🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍