LN
Luthando N

1 reviews | Active since Dec 2022

25 Feb 2026, 21:10

I WANT MY PREMUIMS BACK!!!!!!

I have had major issue wiuth this insurer for the past 2 months... Both months being billed/debited incorrect premiums and not as promised when I reviewed my vehicle insurance. I need to cancel them and get both January and February' insurance premiums back because they have not done as they promised and assured me... Their underwriter, IWYZE is throwing their reputation down the drain.

Firstly, I was debited 110.39 in January when it was reviewed and I was assured that the premuim would be R829.83, with a policy update document sent as confirmation. This was then updated to a premium of R814, with a pro-rata refund promised on the previous debit R1100.39. I have proof of this aswell.

Then this month I got debited R996.88, God knows where this amount comes, I certainly have no idea...

Please someone help me get my premiums back so I can get better cover and service elsewhere. I want no explanations or justifications, I just want my premiums back so I can go and find another car insurer...

0
Replies (1)
Pineapple Insurance
Pineapple Insurance's reply26 Feb 2026, 07:13
Official
Hi Luthando

We sincerely apologise for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍