I told the consultant to start my insurance policy on the end of February as already I had insurance with another company, to my surprise, he started it on the first of February which was not our agreement 🥹

Hi Nontokozo👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.