I think i made a big mistake by switching my insurance. PINEAPPLE can't even get the simplest thing done, like calling back i have been waiting for someone to call me regarding a device that needs to be installed to track kilometers. its been over a month

I think i made a big mistake by switching my insurance. PINEAPPLE can't even get the simplest thing done, like calling back i have been waiting for someone to call me regarding a device that needs to be installed to track kilometers. its been over a month. I am told someone will call me ne next day since last month. IMAGINE the day i will have to put on a claim. THIS IS JUST A HUGE RED FLAG I would rather pay high premium knowing that I'm safe and insured by a reliable broker