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zintle.simelela zintle.simelela
1 reviews | Active since Oct 2016
29 Sept 2021, 17:08
I submitted a claim with Pineapple Insurance 03 September, to date I've only received feedback from them TWICE, both times I've followed up and requested an update
I submitted a claim with Pineapple Insurance 03 September, to date I've only received feedback from them TWICE, both times I've followed up and requested an update. This is the second claim process they've handled this way.
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Replies (1)
Pineapple Insurance's replyOfficial
30 Sept 2021, 09:41 Hi Zintle
Thank you so much for bringing this to our attention.
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple
Pineapple Insurance's reply30 Sept 2021, 09:41
Official
Hi Zintle
Thank you so much for bringing this to our attention.
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple
We are really embarrassed by your experience and we will be investigating what happened.
In the mean time one of our senior staff members will be in touch to help you get the matter resolved.
Kind regards
Marnus
CEO @ Pineapple