ZM
Zama M
1 reviews | Active since Mar 2024
30 Mar 2024, 08:28
I need my refund.
It was February 2024 ,I cancelled my car insurance they said it was cancelled and they sent me confirmation of cancellation surprisingly following month they was debit from pineapple insurance . I called them asking for my refund they said they will refund me but they will have to take cancellation fee which I was never told about and didn’t understand because this was not a contract why there’s cancellation fees but still until today I have never received my refund money from pineapple insurance.please can you resolve this issue
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Pineapple Insurance's replyOfficial
30 Mar 2024, 08:59Hi Zama Mkhize👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Mar 2024, 08:59
Official
Hi Zama Mkhize👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.