MM
Mandlenkosi M
1 reviews | Active since Sept 2013
28 Dec 2023, 07:33
I need my refund
Had cancelled policy *** on the 18th of December 2023 but debit order still went off from my bank account on the 27th. I need my money refunded back to me. I was told that the debit instruction had been cancelled but to my surprise it went off. Cover for the policy was supposed to start on the 27th but I decided to cancel before then hence there was no need to take my money
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Pineapple Insurance's replyOfficial
01 Jan 2024, 15:02Hi Mandlenkosi,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
Pineapple Insurance's reply01 Jan 2024, 15:02
Official
Hi Mandlenkosi,👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏