RS
Rosseter S
1 reviews | Active since Mar 2024
05 Mar 2024, 17:03
I need my money back Pineaplle insurance
I have canceled car Insurance with Pineapple insurance , Zinhle from Pineaple Insurance assisted and advised that it successfully canceled, however they have debited my capitec a count on the 29 February I have been asking for my money back no action on their complains department Zinhle advised that she will look into it I am still waiting and it is very difficult to get hold of Pineapple Insurance not user friendly at all
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Pineapple Insurance's replyOfficial
06 Mar 2024, 15:52Hi Rosseter Shomang👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Mar 2024, 15:52
Official
Hi Rosseter Shomang👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.