MB
Mihlali Bangisi-Matokazi

1 reviews | Active since Aug 2020

31 May 2024, 09:29

I lost a phone insured with Pineapple for over three years

I lost a phone insured with Pineapple for over three years. This was my first claim, and I was worried it would be a hassle. Within minutes of lodging my claim online, Khaya Bill called me. I had planned to switch to a cheaper insurance provider, but Khaya's exceptional service changed my mind. He guided me through the process and taught me how to use Adobe to electronically complete a form (No printing hassles). Despite the voting day holiday, my claim was completed in three days, much quicker than the long week I expected. Thanks to Khaya Bill, I experienced outstanding customer service and am now a loyal Pineapple customer. Khaya’s exceptional service ensures I won’t look for another insurance provider. He is a valuable asset to Pineapple.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply31 May 2024, 09:35
Official
Hi Mihlali Bangisi-Matokazi👋,

Thank you for your outstanding review and vote of confidence. We are thrilled to hear that you had a fantastic experience with Khaya during your claim process and received exceptional service😊.