OR
Olma R
1 reviews | Active since Feb 2025
19 Mar 2025, 09:09
I lodged a complaint regarding my Drive-Less Cashback, which took three months to process for just two months of cashback
I lodged a complaint regarding my Drive-Less Cashback, which took three months to process for just two months of cashback. My issue was only resolved after I wrote a review on Hello Peter. Fortunately, the assistant who helped me was very knowledgeable and explained why the process was delayed. I truly appreciate his assistance. However, I strongly suggest that the company implement automatic measures for tracking driven distance. It doesn’t make sense for an entire insurance company to rely on manual monitoring, causing unnecessary delays in cashback payouts.
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Pineapple Insurance's replyOfficial
19 Mar 2025, 09:21Hi Olma Numbulani Raphulu👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Pineapple Insurance's reply19 Mar 2025, 09:21
Official
Hi Olma Numbulani Raphulu👋,
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.
Thank you for the review, your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and would like to know where we can make improvements to earn a five-star rating from you🙏.