DM
Dineo M
1 reviews | Active since Jun 2018
08 Apr 2026, 13:45
I just want my money back.
I cancelled my insurance with pineapple 4 weeks ago but I am the one that constantly calls to follow up regarding my refund that I have not received even today.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
08 Apr 2026, 13:56Hi Dineo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply08 Apr 2026, 13:56
Official
Hi Dineo
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
DM
Dineo M's updateReviewer Update
08 Apr 2026, 14:13I await your urgent feedback.
DM
Dineo M's update08 Apr 2026, 14:13
Reviewer Update
I await your urgent feedback.