C
Cpjoubert
1 reviews | Active since Nov 2024
04 Dec 2024, 17:23
I joined them 23nov ...
I joined them 23nov and on 25 nov i had incedint they done the auto assesment my premuim is only going off on 7 dec now they claim i didnt have cover from 23 nov to 25 nov so in short they dont want to pay my claim their reason is i didnt have cover at the time of incedent and claims manager doesnt get back to u i tried explaining to them my debit is for the 7th dec and they said i didnt have cover at time of incedent
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Pineapple Insurance's replyOfficial
05 Dec 2024, 07:22Hi Cpjoubert
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Dec 2024, 07:22
Official
Hi Cpjoubert
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.