GM
Gaopalelwe M
1 reviews | Active since Dec 2024
04 Dec 2024, 16:50
I highly DONOT recommend!!!!!
The worst experience!!! I had app**** for insurance with them , when I had issues with the app I could not get through to them! Now imagine having issues reaching out to them when needing to log a claim, frustrated me cancels the policy as I need insurance that I can reach out to in times of need. Now here is WHY Iām even more annoyed, upon joining this insurance they insisted in inserting a tracking device in my car for KMs purposes they said, (I have a tracking device in my car already ), now Iām told pineapple submitted my details for a 3 year contract with said tracking company. Why was this not mentioned in the call?
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
05 Dec 2024, 07:19Hi Gaopalelwe
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply05 Dec 2024, 07:19
Official
Hi Gaopalelwe
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's replyOfficial
05 Dec 2024, 07:26Hi Gaopalelwe M š,
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team š
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team š
Pineapple Insurance's reply05 Dec 2024, 07:26
Official
Hi Gaopalelwe M š,
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team š
My name is Tayla, I am responsible for addressing customer queries and complaints at Pineapple.
I sincerely apologize for the frustration you have encountered, and I am eager to help you.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
The Complaints Team š