I have had ongoing queries regarding the premium for the past 5 months, and the driverless discount for the past 3/4 months

I have had ongoing queries regarding the premium for the past 5 months, and the driverless discount for the past 3/4 months. While the service to date has been nothing short of appalling, Nkululeko is an anomaly. She addressed everything in one phone call, reducing my premium, increasing my coverage and ensuring the driverless discount is processed. Thank you for addressing my concerns with action.