I have been waiting a response regarding what’s going on with my vehicle and no one seems in a rush to assist me

I have been waiting a response regarding what’s going on with my vehicle and no one seems in a rush to assist me. I have paid 80% of my excess which was more than what was requested by the panel beaters and then when I followed up after numerous calls I was told that there was additional damage to my car that had now been communicated to pineapple and approval was pending to proceed with the repairs. I have had the utmost stressful experience with pineapple and would urge anyone looking for insurance to please do yourself the biggest favour and avoid Pineapple Insurance at all costs.