i have been trying to get my cancellation letter from pineapple insurance but I'm just not succeeding

Hi Philneto, We sincerely apologize for the frustration you have encountered with getting your cancellation letter and the lack of response on WhatsApp, and we are eager to help you. 🙏 Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. The Pineapple Team 🍍