wW
wernerhomann W
1 reviews | Active since Sept 2016
05 Jan 2025, 18:21
I have been a customer of Pineapple, for not very long now
I have been a customer of Pineapple, for not very long now. As per their instructions for car insurance, I have submitted the inspection video, numerous times. Their app, has been USELESS! Out of sheer frustration with it, I have written the following, when the app, once again declined my video.I KINDLY NOTE THAT I OF MY CAR, NUMEROUS TIMES!! 😔 WHAT THE HELL,(AT THE RISK OF BEING TOTALLY UNPROFESSIONAL), IS WRONG WITH YOUR SYSTEM, HOW ON EARTH, CAN I TRUST YOU, SHOULD I EVER NEED TO SUBMIT A CLAIM! PLEASE, PLEASE CAN THE MATTER BE ESCALATED TO THE HIGHEST LEVEL POSSIBLE! SIGNED, BY YOUR VERY UNHAPPY 😠(AND MOST LIKELY TO BE AN EX CLIENT ðŸ˜), NOT SO KIND REGARDS, WERNER HOMANN
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Replies (1)
Pineapple Insurance's replyOfficial
06 Jan 2025, 06:57Hi Werner H
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Jan 2025, 06:57
Official
Hi Werner H
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.