PH
Pertunia H

1 reviews | Active since May 2023

03 Jul 2025, 12:43

I had in a way a bad experience

I had in a way a bad experience. I found myself listed on credit bureau for insurance I did sign up for. When I communicated my challwirh them they sent a letter of cancelation even though i never agreed to any policy, I only did a quotation

0
Replies (7)
Pineapple Insurance
Pineapple Insurance's reply03 Jul 2025, 13:06
Official
Hi Pertunia 👋

Thank you for the fantastic review. We are delighted that you were pleased with the experience and exceptional service you received from us😊. 

PH
Pertunia H's update03 Jul 2025, 13:48
Reviewer Update
Pineapple insurance does not have good business ethics. I requested a quote from the company and i did not accept and I did not sign any agreement. I recently discovered that I am listed on the credit bureau for non payment of premiums. I contacted the company and the letter that they wrote is stating that the insurance is cancelled because of non payment of premiums. That is ********* bunisess practice.
Pineapple Insurance
Pineapple Insurance's reply03 Jul 2025, 13:51
Official
Good day Pertunia

Kindly request TransUnion to send us the credit dispute, and we will gladly assist with this credit-related matter.
PH
Pertunia H's update03 Jul 2025, 13:58
Reviewer Update
I am in the process of buying a property and you expect me to run around and FIX your problems. All I need is a letter from you company stating that I NEVER HAD AN AGREEMENT WITH PINEAPPLE. I sent e-mails to ( ***) and no one has contacted me, 24 hours later.
Pineapple Insurance
Pineapple Insurance's reply03 Jul 2025, 14:02
Official
Please note we have asked one of our agents to be in contact with you and assist accordingly. 
PH
Pertunia H's update03 Jul 2025, 14:02
Reviewer Update
I just checked ALL my debit order mandate history with my bank and there is no agreement between myself and PINEAPPLE
PH
Pertunia H's update04 Jul 2025, 08:58
Reviewer Update
Good morning,
it has been two days waiting from a call from Pineapple and my issue has not yet been resolved. My quiry is relating to my name being flaggd at the credit Bureau for an insurance policy that does not exist. I DID NOT SIGN UP for any insurance with Pineapple, yet they wrote me a letter stating that the insurance was cancelled due to non payment of premiums. I am in the process of buying a property and this issue with PINEAPPLE is giving me a headace. I need answers from PINEAPPLE .