LPMU
Luyanda Prince Msomi User
1 reviews | Active since Apr 2023
19 Jun 2024, 08:51
I had been sending emails to both consultants and complaints officers for my policy to be removed and for me to be debit ordered money by your company that i never authorized and no one assisted me with that
I had been sending emails to both consultants and complaints officers for my policy to be removed and for me to be debit ordered money by your company that i never authorized and no one assisted me with that. I can never ever go back to Pineapple again. I trusted the insurance but im so disappointed with the service i got. Thats why i canceled my policy
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
19 Jun 2024, 08:57Hi Luyanda 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply19 Jun 2024, 08:57
Official
Hi Luyanda 👋
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.