I had an enquiry on an extra amount being debited on my account without my consent, and also an increase in my premium

I had an enquiry on an extra amount being debited on my account without my consent, and also an increase in my premium. Mind you I only started last month with Pineapple and nothing could've caused the premium increase in such a short amount of time from my understanding. Wandile from pineapple helped to get that query sorted out and the premium back to the initial agreed upon amount. Thank you Wandile for keeping me updated at all times.