I had a very disappointing experience with Pineapple during a car replacement claim

I had a very disappointing experience with Pineapple during a car replacement claim. After my claim was reassigned to Koketso Ramp****, communication completely broke down. She didn’t call, failed to explain the process, and only responded when I followed up multiple times. Important emails sat unread in her inbox, and updated documents were delayed for days. The replacement car I was offered had double the mileage of my original vehicle, was a different colour, and came with a surprise payment of R38,000, none of which was properly communicated. Even after escalation, there was no improvement. I eventually asked for the payout to go directly to the bank, just to get closure despite being eligible for a replacement. I would not recommend Pineapple or Koketso Ramp**** at that, for handling claims. Purely ***********.