i had a query relating to an account that i previously held with them and was assisted a gentlemen named waldo

i had a query relating to an account that i previously held with them and was assisted a gentlemen named waldo. waldo was very kind and helpful and resolved my query in little time. this was in contrary to what i was expecting as i am no longer their client. i really appreciate the urgency that i was met with as my request was time sensitive. thank you waldo for your assistance. you have left a lasting impression 🙂