I don't even have a title for this one 😭

So in the past few months I wrote my concerns here about Pineapple, I was not happy with them. In 2023 March I wanted to take their insurance and over the phone I was very happy with what I was being sold but in paper it was quite the opposite so I decided not yo do business with them, that decision included the benefit that came with their insurance, which was the tracking device which was going to assist in tracking how I drive as this was also going to decrease my premium if I drove less.

When I called them, telling them that what was on paper was not the same than what I was told by the consultant over the phone and I was not happy with that and because of those reasons I will no longer be taking the insurance with them, which by the way was a mission to even cancel. I was never advised that I need to personally call the tracking company and also cancel with them. I just assume since I did not have a contract with them it means I also have nothing to do with the other co. Now this was in March 2023.

This year I'm getting a call from a tracking Co, it turn out that Pineapple have been paying them on my behalf since March 2023 and they have just recently stopped paying so the tracking co say I now owe them money because as per agreement I did agree that should Pineapple stop paying them I will then take up ownership and pay for the tracker. So my confusion is why was the tracker nor canceled the minute I cancelled with them. I never had any contract with Pineapple why were they paying the tracking Co, and why am I now supposed to pay this amount.

I have tried my best to talk to Pineapple but they do not want to own up to their mistake and I'm really not sure if they value us as customers or not.