TM
Thendo M

1 reviews | Active since Oct 2023

13 Mar 2026, 04:56

I definitely love the affordability

I definitely love the affordability. Pineapple is very much cheap. But lately I'm having doubts on what will hepen when In need of assistance. The fact that you can't call them. You depend on WhatsApp the their response can take days... only goes thru once u talk to them again it's very poor. I logged in an application with my new phone. My profile on de app is nt the same. Now I have 1 car showing instead of 2 n that 1 car status showing that it's not insured. Now I must start again de hole procces of completing my car details n my personal details The worst part is the emergency assistance number have timings.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply13 Mar 2026, 06:21
Official
Hi Thendo Magwaba🖐️,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍