I cancelled my policy with Pineapple Insurance in good time, followed all the proper procedures, and received confirmation of the cancellation

I cancelled my policy with Pineapple Insurance in good time, followed all the proper procedures, and received confirmation of the cancellation. Yet, to my surprise and frustration, they still went ahead and deducted money from my account after the policy was no longer active. This is completely unacceptable. It shows either a serious lack of internal control or blatant disregard for customers’ trust and finances. I’ve had to waste time and energy chasing a refund for something that should never have happened in the first place. I expected more from a company that markets itself as customer-centric and tech-savvy. If you’re thinking of insuring with Pineapple, I recommend keeping a very close eye on your account and being prepared for potential administrative headaches, even after cancellation.