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Deon A
1 reviews | Active since Apr 2015
29 May 2026, 17:40
I app**** to add another vehicle to my existing policy on 24 April 2026 and after 5 weeks , the vehicle is still under review, not yet fully insured and after many calls and correspondence, no reason can be given and for the last week no-one has called be
I app**** to add another vehicle to my existing policy on 24 April 2026 and after 5 weeks , the vehicle is still under review, not yet fully insured and after many calls and correspondence, no reason can be given and for the last week no-one has called be about my complaint. This is pathetic and I am contemplating going back to my previous insurer as I am afraid to drive the vehicle for 5 weeks now as nothing has been resolved.
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Replies (1)Pineapple Insurance's replyOfficial
29 May 2026, 18:48Hi Deon,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply29 May 2026, 18:48
Official
Hi Deon,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
