MS
Monica S
1 reviews | Active since Nov 2022
25 Sept 2024, 16:14
I am struggling to take/ upload car inspection videos. No one is assisting. I am receiving several emails and WhatsApp messages to upload the inspection videos This is a very unfriendly situation. No one is calling to help. Emails are f the same re
I am struggling to take/ upload car inspection videos. No one is assisting. I am receiving several emails and WhatsApp messages to upload the inspection videos This is a very unfriendly situation. No one is calling to help. Emails are f the same request, to take the video even though I reply and explain that I have and the videos were rejected. It sounds like the responses are done by a robot. It only knows to say take the pre-inspection videos. Please help. Your assistance in this regard will be greatly appreciated.
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Pineapple Insurance's replyOfficial
26 Sept 2024, 06:58Hi Monica
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply26 Sept 2024, 06:58
Official
Hi Monica
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.