JM
Jasmine M
1 reviews | Active since Jun 2025
03 Jun 2025, 13:06
I am profoundly disappointed and utterly frustrated with the quality of service I encountered.
I must express my dissatisfaction with the pineapple service. I've given them all the necessary information and documents, yet they continue to ask the same questions over and over. However, when it comes to debiting money, they are remarkably swift and costly in their actions. I am not pleased with this situation. My laptop remains in disrepair, and as a result, I am currently unable to work, which is a significant inconvenience for me.
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Replies (2)
Pineapple Insurance's replyOfficial
03 Jun 2025, 13:22Hi Jasmine Mapunda👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply03 Jun 2025, 13:22
Official
Hi Jasmine Mapunda👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
JM
Jasmine M's updateReviewer Update
05 Jun 2025, 08:08Pineapple insurance is a ****, in my opinion. After my laptop claim was approved, I was informed that my excess fee had been doubled to a staggering 17780. Upon carefully reviewing their policy wording, I discovered that I was being taken advantage of by an individual named Mervyn Simba. According to the Pineapple policy, the excess fee for MY STUFF ALL RISK PRODUCTS is 17.5% of the total value of the claim, which equates to 17.5% of 50800, or 8890. Additionally, there is an extra 1000 fee because I made the claim within 6 months of opening the policy, bringing the total to 9890. However, they are demanding an excess fee of 17780 for a laptop. It is simply unreasonable for anyone to pay such an exorbitant excess fee. I would like to see where it is clearly stated in their policy wording that my excess fee is double.
JM
Jasmine M's update05 Jun 2025, 08:08
Reviewer Update
Pineapple insurance is a ****, in my opinion. After my laptop claim was approved, I was informed that my excess fee had been doubled to a staggering 17780. Upon carefully reviewing their policy wording, I discovered that I was being taken advantage of by an individual named Mervyn Simba. According to the Pineapple policy, the excess fee for MY STUFF ALL RISK PRODUCTS is 17.5% of the total value of the claim, which equates to 17.5% of 50800, or 8890. Additionally, there is an extra 1000 fee because I made the claim within 6 months of opening the policy, bringing the total to 9890. However, they are demanding an excess fee of 17780 for a laptop. It is simply unreasonable for anyone to pay such an exorbitant excess fee. I would like to see where it is clearly stated in their policy wording that my excess fee is double.