1 reviews | Active since Feb 2024
I AM NOT HAPPY AT ALL
It's been two months and two days since I opened a claim (4th Of December 2023), I provided all the details about the accident, they have an accident report, contact details of the third party insurance (who did not deny anything and willing to pay all the costs), but my car is not yet fixed and according to the Panel Beater Pineapple only authorized them to fix half of the damages, when I tried to reach Pineapple about this issue via email they did not respond (it's been 12 days already), when I call they say I should talk to the person responsible for my claim and that person does not answer my calls unless I use someone else's phone. I wouldn't wish any person to experience what I've been experiencing for the past 2 months not to mention that their panel beater estimated the 3rd of March to complete the repair
We appreciate you bringing this matter to our attention, and we sincerely apologize for the service you have received thus far. Rest assured, we will escalate this issue to our claims team and service provider to ensure that you receive all the necessary assistance.
We appreciate you bringing this matter to our attention, and we sincerely apologize for the service you have received thus far. Rest assured, we will escalate this issue to our claims team and service provider to ensure that you receive all the necessary assistance.