LM
Lerato M
1 reviews | Active since Aug 2025
11 Aug 2025, 08:58
Huge Dissapointment
Their service is so frustrating, when recruiting you to join their vehicle insurance, their very prompt to respond, but when you want to cancel within the 14 day cool off period it is a mission to get hold of them, no reply on whatsapp number and they take forever to reply to emails.
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Pineapple Insurance's replyOfficial
11 Aug 2025, 09:38Hi Lerato
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply11 Aug 2025, 09:38
Official
Hi Lerato
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍