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Ntombikhona N
1 reviews | Active since Sept 2023
02 Nov 2023, 22:17
Horrible servive by Pineapple insurance!
2 months later my claim is still not resolved. I have written emails to Mervyn who was assisting me but there has been no response for 4 days now. I have sent messages on the insurance app and there is no reply either. This is a 3rd complaint I am making about Pineapple. Their service has been the worst nightmare since my accident. I do not know what to do anymore, I am even considering filing a complaint with the ombudsman office because I have been patient for 2 weeks hoping to get an update.
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Pineapple Insurance's replyOfficial
03 Nov 2023, 08:21Hi Ntombikhona Ngxekisa👋,
I sincerely apologize for the frustration you have encountered, and I am eager to help you. I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
I sincerely apologize for the frustration you have encountered, and I am eager to help you. I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply03 Nov 2023, 08:21
Official
Hi Ntombikhona Ngxekisa👋,
I sincerely apologize for the frustration you have encountered, and I am eager to help you. I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
I sincerely apologize for the frustration you have encountered, and I am eager to help you. I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.