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MM
Mpho M

1 reviews | Active since Jun 2009

04 May 2021, 12:11

Horrible service form Pineapple - think twice before you sign up with them

My phone was collected on the 17th of April, its the 4th of May and I am still waiting. I keep getting told that Feedback will be provided, Nothing. I follow up everyday, get a response 6 hours later that just states "feedback will be provided". I get the same feedback every time i follow up

To date, I still don't know what is wrong with my phone or whether it will be fixed or not.

0
Replies (4)
Pineapple Insurance
Pineapple Insurance's reply04 May 2021, 12:28
Official
Hi Mpho

 Thanks a lot for bringing this to our attention.

 We are so sorry to hear about your experience.

We will make it our top priority to make up for this initial bad experience.

Apologies once again for your experience

Kind regards
The Pineapple team 
MM
Mpho M's update05 May 2021, 12:43
Reviewer Update
I am still waiting for Pineapple to get back to me, I was told the claim is with Management, same story/reply for three weeks in a row. I am not sure what to do anymore
MM
Mpho M's update05 May 2021, 14:54
Reviewer Update
I am appalled to report that after 3 weeks of waiting, complaining and phoneless, the claim came back rejected and accompanied by their lies. They **** to my face with no shame. I thought I had terrible customer service before, but Pineapple has proved me wrong
MM
Mpho M's update07 May 2021, 15:40
Reviewer Update
Feedback: I was told my phone has a software issues and its not covered by the Insurance policy. I took it into Apple, and they confirmed that its NOT a software, but rather a hardware issue... Not i am not sure what to do, Pineapple is not getting back to me when I feedback to them