ML
Mariska L
1 reviews | Active since Nov 2023
01 Nov 2023, 12:18
Horrible Service
Was in a car accident 30 September , Tried to claim they gave me the run around, After finally being able to log the claim its been 4 weeks and counting and NOTHING has been done yet. They just keep on giving me excuses and sending it from one department to the rest. More than a month later my car is still standing here and I cant even take it to get fixed as they not getting back to me. Definitly the worst insurance experience by far and would not reccomend them at all. I have handed this over to the ombudsman to get the matter esolved as they simply just dont care.
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Pineapple Insurance's replyOfficial
01 Nov 2023, 14:12Hi Mariska Lotriet👋,
I deeply apologize for the frustration you have experienced, and I am committed to resolving the issue promptly. I have escalated your complaint to the claims agent responsible for handling your claim. They will reach out to you and provide feedback regarding the status of your claim. I sincerely regret the delay in communication and the lack of feedback you have received. Please be assured that this level of service is not indicative of our usual standards, and I am determined to rectify the situation for you.
I deeply apologize for the frustration you have experienced, and I am committed to resolving the issue promptly. I have escalated your complaint to the claims agent responsible for handling your claim. They will reach out to you and provide feedback regarding the status of your claim. I sincerely regret the delay in communication and the lack of feedback you have received. Please be assured that this level of service is not indicative of our usual standards, and I am determined to rectify the situation for you.
Pineapple Insurance's reply01 Nov 2023, 14:12
Official
Hi Mariska Lotriet👋,
I deeply apologize for the frustration you have experienced, and I am committed to resolving the issue promptly. I have escalated your complaint to the claims agent responsible for handling your claim. They will reach out to you and provide feedback regarding the status of your claim. I sincerely regret the delay in communication and the lack of feedback you have received. Please be assured that this level of service is not indicative of our usual standards, and I am determined to rectify the situation for you.
I deeply apologize for the frustration you have experienced, and I am committed to resolving the issue promptly. I have escalated your complaint to the claims agent responsible for handling your claim. They will reach out to you and provide feedback regarding the status of your claim. I sincerely regret the delay in communication and the lack of feedback you have received. Please be assured that this level of service is not indicative of our usual standards, and I am determined to rectify the situation for you.