PM
Penelope M
1 reviews | Active since Nov 2022
30 Jan 2024, 08:25
Horrible service
Horrible, Staff do not know wha they are doing.They can’t resolve a simple request it’s been 3months of hell!!
I made a request in November but they keep repeating the same mistake.I have never experienced such, the consultants are lost and confused,the communication part is worse.Who can trust such with their hard earned cash,Im livid!!Theres this Zintle she kept messing up and the other colleagues keep assuring me its all resolved only for me to suffer un authorised debits hen I gave them the account and date to debit from. Run!!
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Pineapple Insurance's replyOfficial
30 Jan 2024, 10:05Hi Penelope Msebele👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply30 Jan 2024, 10:05
Official
Hi Penelope Msebele👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.