horrible service

Hi I was in an accident with my wife's car and provided all necessary details to Pineapple they had then sorted the claim out I paid the access and was told that they will refund me my accesss as the accident was not my fault as another insured party road into the back of me whil standing at a robot.

the accident occurred in the beginning of September 2023 roughly and to date I have not heard a single thing only a bunch of empty promises and an escalation that took place now on last week Friday. a lady by then name of Ursula Ngamlana is still coming to me with feedback? we have never had any other issues with previous insures accept Pineapple with the lack of urgency. I demand a call back today with some sort of feedback as to why we have not yet been paid out and also why nobody can provide any concrete information as to why their is a delay.