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nompendulo M
1 reviews | Active since Oct 2023
25 Oct 2023, 12:11
Horrible service
HORRIBLE experience. Not been assisted even today for claim submitted on the 6th. No one even cares to contact me even after i escalated to complain department.no service at all ðŸ˜
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Replies (1)
Pineapple Insurance's replyOfficial
25 Oct 2023, 12:52Hi nompendulo mkhabela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply25 Oct 2023, 12:52
Official
Hi nompendulo mkhabela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.