Horrible service

The most horrible experience I’ve ever had with an insurance. From Long turn around time to resolving their own claim outcome I mean from July to November 2024 (to date), the best they can tell you is that “we will escalate, you are not our only customer, it’s another department that is dealing with your case and sorry you cannot contact the department directly, our supervisors are always in a meeting, managers are never available”, even their complaint procedure will take you nowhere accept that “our agent will contact you”, of which they never will. Their level of competence is so low, they make mistakes left right and center, prolonging every procedure and they have no remorse even for their mistakes. I have more than 10 years experience with insurances and I used to think Miway was bad until I got to Pineapple, but they are actually angels compared to Pineapple. I feel sorry for those who are still opting for pineapple and honestly I wish you all the best of luck because you are going to regret every decision and payment you made