TR
Tshepiso R
1 reviews | Active since Dec 2020
29 Dec 2023, 12:18
Horrible refund process
I have really had enough of this company, I am owed a refund and no one is helping, I am constantly told that it will be escalated to accounts but I believe that actually no one is escalating anything.
I really just want my money back. You cannot deduct a full month premium whereby I have not even been insured for 24hours( Cancelled policy due to errors noted) and now getting the money back is a huge issue. I just want my money back
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Replies (1)
Pineapple Insurance's replyOfficial
01 Jan 2024, 15:15Hi Tshepiso,👋
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
Pineapple Insurance's reply01 Jan 2024, 15:15
Official
Hi Tshepiso,👋
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🙏