SS
Sigcino S
1 reviews | Active since Jun 2023
15 Oct 2024, 12:43
Horrible insurance. You might save money but you'll definitely lose your mind
Horrible horrible company with horrible people who work there. People who blatantly ignore you and waste your time. When you try to cancel your policy, they ignore yet again. I feel like I'm in a cult. I've been trying to cancel my membership for a week now and I'm not getting assisted instead they're trying to convince me to stay in that horrible insurance. I'm beyond frustrated! What kind of company does not allow you to call them? They are the only ones who can call you. You can only send them a whatsapp or email which they will ignore. The worst thing is that all of these platforms are linked so whether you can a whatsapp or email, it goes to the same people who are ignoring you.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
15 Oct 2024, 13:28Hi Sigcino👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply15 Oct 2024, 13:28
Official
Hi Sigcino👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
SS
Sigcino S's updateReviewer Update
17 Oct 2024, 12:32Hi Thulile,
No, you are incorrect in saying the service I received is not up to your usual standards. This is how you guys do business.
I was finally able to cancel my policy. Thank the Lord! But I asked the retentions lady Basetsana a few questions for clarity on cancelation. She has not rep****. I asked her to please call me. She has not done that. I'm so stressed because I don't know whether I'm covered up until the end of the month or not. If not, the company should reimburse me for the rest of the month. I still haven't received my driveless discount that was due to me in July. This is all so frustrating and I may need to get the law involved cause this can't be legal
I want to get up on top of a mountain and tell EVERYONE NOT TO JOIN PINEAPPLE INSURANCE BECAUSE YOU WILL LOSE YOUR MIND FROM BEING IGNORE AND GASLIT.
No, you are incorrect in saying the service I received is not up to your usual standards. This is how you guys do business.
I was finally able to cancel my policy. Thank the Lord! But I asked the retentions lady Basetsana a few questions for clarity on cancelation. She has not rep****. I asked her to please call me. She has not done that. I'm so stressed because I don't know whether I'm covered up until the end of the month or not. If not, the company should reimburse me for the rest of the month. I still haven't received my driveless discount that was due to me in July. This is all so frustrating and I may need to get the law involved cause this can't be legal
I want to get up on top of a mountain and tell EVERYONE NOT TO JOIN PINEAPPLE INSURANCE BECAUSE YOU WILL LOSE YOUR MIND FROM BEING IGNORE AND GASLIT.
SS
Sigcino S's update17 Oct 2024, 12:32
Reviewer Update
Hi Thulile,
No, you are incorrect in saying the service I received is not up to your usual standards. This is how you guys do business.
I was finally able to cancel my policy. Thank the Lord! But I asked the retentions lady Basetsana a few questions for clarity on cancelation. She has not rep****. I asked her to please call me. She has not done that. I'm so stressed because I don't know whether I'm covered up until the end of the month or not. If not, the company should reimburse me for the rest of the month. I still haven't received my driveless discount that was due to me in July. This is all so frustrating and I may need to get the law involved cause this can't be legal
I want to get up on top of a mountain and tell EVERYONE NOT TO JOIN PINEAPPLE INSURANCE BECAUSE YOU WILL LOSE YOUR MIND FROM BEING IGNORE AND GASLIT.
No, you are incorrect in saying the service I received is not up to your usual standards. This is how you guys do business.
I was finally able to cancel my policy. Thank the Lord! But I asked the retentions lady Basetsana a few questions for clarity on cancelation. She has not rep****. I asked her to please call me. She has not done that. I'm so stressed because I don't know whether I'm covered up until the end of the month or not. If not, the company should reimburse me for the rest of the month. I still haven't received my driveless discount that was due to me in July. This is all so frustrating and I may need to get the law involved cause this can't be legal
I want to get up on top of a mountain and tell EVERYONE NOT TO JOIN PINEAPPLE INSURANCE BECAUSE YOU WILL LOSE YOUR MIND FROM BEING IGNORE AND GASLIT.