KM
Kgothatso M
1 reviews | Active since Jun 2024
08 Jul 2025, 06:16
HORRIBLE EXPERIENCE WITH PINEAPPLE, NEVER EVER AGAIN
Its my first time being insured with Pineapple is the worst!!! From capturing incomplete information to deducting unauthorised amounts on my account. I have requested to cancel my Policy on the 7th July, yet i picked up my new car on the 5th July, because PINEAPPLE IS TERRIBLE!!!! Please REFUND ALL THE MONIES YOU DEDUCTING BECAUSE YOU PUTTING MY ACCOUNT ON A HUGE MINUS. MY ACCOUNT IS BUSY CHARGING ME UNPAID BECAUSE YOU GUYS KEEP DEDUCTING, What THE F!!!!!!!!
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Replies (2)
Pineapple Insurance's replyOfficial
08 Jul 2025, 07:08Hi Kgothatso
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply08 Jul 2025, 07:08
Official
Hi Kgothatso
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
KM
Kgothatso M's updateReviewer Update
08 Jul 2025, 07:12While investigating remove my name from your debit order mandates!! I will call my bank today to remove you guys, you cant keep deducting non stop on my acccount
KM
Kgothatso M's update08 Jul 2025, 07:12
Reviewer Update
While investigating remove my name from your debit order mandates!! I will call my bank today to remove you guys, you cant keep deducting non stop on my acccount