ND
Nzuzo D
1 reviews | Active since Aug 2026
07 Sept 2026, 12:43
Horrible experience with Pineapple
Pineapple Insurance has been an absolute disappointment. My vehicle has been stuck in the repair process since **14 May 2026**, with endless delays, excuses and empty promises.
The workmanship and handling of my complaints have been unacceptable, including problems with the headlights and a missing fog light. What is even more frustrating is Pineapple’s failure to take proper responsibility and resolve the matter.
I have paid for insurance expecting protection and support, but when I actually needed them, I was left frustrated and ignored. **I would not recommend Pineapple Insurance to anyone. Their claims handling and customer service have completely failed me.**
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Replies (2)
Pineapple Insurance's replyOfficial
07 Sept 2026, 12:56Hi Nzuzo,
We sincerely apologize for the frustration you have encountered regarding your vehicle repairs and claims handling, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us, especially concerning the delays and issues with the workmanship on your vehicle.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply07 Sept 2026, 12:56
Official
Hi Nzuzo,
We sincerely apologize for the frustration you have encountered regarding your vehicle repairs and claims handling, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us, especially concerning the delays and issues with the workmanship on your vehicle.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
ND
Nzuzo D's updateReviewer Update
07 Sept 2026, 13:38 the car should be taken for a proper reassessment. Taking responsibility means acknowledging the issues, thoroughly inspecting the vehicle, and addressing the problems appropriately. Once this is done and the matter is handled properly, we can consider working together again.
ND
Nzuzo D's update07 Sept 2026, 13:38
Reviewer Update
the car should be taken for a proper reassessment. Taking responsibility means acknowledging the issues, thoroughly inspecting the vehicle, and addressing the problems appropriately. Once this is done and the matter is handled properly, we can consider working together again.