VV
Vutivi V
1 reviews | Active since Jul 2025
09 Jul 2025, 09:29
Horrible Experience – I Just Want My Money Back!
I am extremely disappointed with Pineapple Insurance. I was charged for a policy that I did not consent to. Despite reaching out for a refund, the issue remains unresolved.
You promise to call but never do. You never reply to your WhatsApp messages or email.
This is unacceptable — you cannot take people’s money and fail to provide assistance when there's a problem. I expected better transparency and professionalism. I need my money back as soon as possible.
Helpful (0)
Replies (1)0
Replies (1)Pineapple Insurance's replyOfficial
09 Jul 2025, 09:49Hi Vutivi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply09 Jul 2025, 09:49
Official
Hi Vutivi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
